EST EVASION SRL with capital of 200 lei, located registered office at 2 Barbu Catargiu Ploiesti, Prahova, Romania.
Registered at the Trade and Companies Register under the number J29/1004/2018 Ploiesti.
Registered at the Travel Operators Register Minister of Tourism Romania under the number 1757.
Tel: (0033) 6 33 53 26 28
The website www.est-evasion.com has been set up by EST EVASION, which operates it. All texts, comments, books, illustrations and images, whether visual or sound, reproduced on the site www.est-evasion.com are reserved under the title of copyright, trademark law, patent law, and this for the whole world. Any total or partial reproduction of the site www.est-evasion.com is strictly forbidden under penalty of counterfeiting. No person shall use techniques to copy a trademark, logo, flash animation, video or any other information, including images, texts that est-evasion owns, without his / her written consent.
EST EVASION is an online travel agency that proposes and sells travel and tourist packages presented on its website.
The buyer declares to have the full legal capacity enabling him to commit under these terms and conditions of sale.
Any order validated and confirmed by the buyer on the site of sale online - by checking the box provided for this purpose implies that he has read and accepted these terms and conditions of sale and warrants to the seller. The purchaser thus recognizes that he is fully informed that his agreement to the contents of the present general conditions does not require a handwritten signature insofar as he orders online the products presented therein.
These conditions of sale shall prevail over any other general or particular conditions not expressly approved by EST EVASION.
EST EVASION reserves the right to modify its conditions of sale at any time. In this case, the conditions applicable will be those in force at the date of the order by the buyer.
The purchaser acknowledges having been informed in advance and has accepted that the travel offers proposed by EST EVASION are governed by the provisions of the tourism code and by the following general conditions.
In accordance with Articles L211-7 and L211-17 of the Tourism Code, the provisions of Articles R211-3 to R211-11 of the Tourism Code, the text of which is reproduced below, are not applicable for booking or Sale of transport tickets not covered by a tourist package (example of flights purchased outside a tourist package).
Constitute a tourist package the service:
1. Resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not incidental to transport or accommodation and representing a significant share in the flat rate;
2. Exceeding twenty-four hours or including one night;
3. Sold or offered for sale at an all-inclusive price.
The organizer's brochure, quotation, proposal and program constitute the prior information referred to in Article R211-7 of the Tourism Code.
In the absence of provisions to the contrary, the characteristics, particular conditions and prices of the journey as indicated in the brochure, the estimate and the organizer's proposal will be deemed contractual upon signature by the buyer of the registration ticket.
In the absence of a brochure, a quotation, a proposal and a program, this document constitutes the prior information required by Article R211-7 of the Tourism Code before it is signed by the buyer.
In the absence of the signature by the buyer within 24 hours of its issue, this document will lapse.
Reproduction of articles R 211-3 to R 211-11 of the Tourism Code
Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel or accommodation services shall be subject to the delivery of appropriate documents that comply with the rules set out in this section.
In the case of the sale of air transport tickets or regular transport tickets not accompanied by services connected with such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or Under its responsibility. In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned.
The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
The exchange of pre-contractual information or the availability of contractual conditions shall be made in writing. They may be made electronically in accordance with the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and the address of the seller and the indication of his registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and indication Of the registration of the federation or the union mentioned in the second paragraph of article R. 211-2.
Prior to the conclusion of the contract, the seller must communicate to the consumer information on prices, dates and other constituent elements of the services provided during the trip or stay such as:
1 ° the destination, means, characteristics and categories of transport used;
2 ° The type of accommodation, its situation, its level of comfort and its main characteristics, its homologation and its tourist classification corresponding to the regulations or customs of the host country;
3 ° The proposed restoration services;
4 ° The description of the itinerary when it is a circuit;
5 ° Administrative and health formalities to be carried out by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, in particular in cases of crossing Boundaries and their completion times;
6 ° Visits, excursions and other services included in the package or possibly available for an extra charge;
7 ° The minimum or maximum size of the group permitting the journey or stay and, if the journey or the stay is made subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation Travel or stay; This date may not be fixed less than twenty-one days before departure;
8 ° The amount or percentage of the price to be paid as an advance payment at the conclusion of the contract and the schedule for payment of the balance;
9 ° The procedures for price revision as provided for in the contract pursuant to Article R. 211-8;
10 ° The conditions of cancellation of contractual nature;
11 ° The cancellation conditions defined in Articles R. 211-9, R. 211-10 and R. 211-11
12 ° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, in particular repatriation costs in the event of an accident or disease ;
13 ° Where the contract contains air transport services, the information, for each section of flight, provided for in Articles R. 211-15 to R. 211-18.
The prior information given to the consumer commits the seller, unless in this case the seller expressly reserves the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this change may occur and on what elements.
In any event, changes to prior information must be communicated to the consumer before the contract is concluded.
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which shall be delivered to the buyer and signed by both parties. Where the contract is concluded by electronic means, Articles 1369-1 to 1369-11 of the Civil Code are applied. The contract must contain the following clauses:
1 ° The name and address of the seller, his guarantor and his insurer as well as the name and address of the organizer;
2 ° The destination or destinations of the trip and, in case of split stay, the different periods and their dates;
3 ° The means, characteristics and categories of the transport used, the dates and places of departure and return;
4 ° The type of accommodation, its situation, its level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;
5 ° The proposed catering services;
6 ° The itinerary in the case of a circuit;
7 ° Visits, excursions or other services included in the total price of the trip or stay;
8 ° The total price of the services invoiced and the indication of any revision of this invoice under the provisions of article R. 211-8;
9 ° The indication, where appropriate, of the fees or charges for certain services, such as landing, landing or embarkation charges in ports and airports, residence taxes when not included In the price of the services provided;
10 ° The timing and terms of payment of the prize; The last payment made by the buyer can not be less than 30% of the price of the trip or stay and must be made when delivering the documents allowing to make the trip or stay;
11 ° The particular conditions requested by the buyer and accepted by the seller;
12 ° The manner in which the buyer may seize the seller of a claim for non-performance or improper performance of the contract, which complaint must be sent as soon as possible, by any means allowing an acknowledgment of receipt to the seller, And, where appropriate, notified in writing to the tour operator and the service provider concerned;
13 ° The deadline for informing the purchaser in the event of the cancellation of the journey or the stay by the seller in the event that the journey or the stay is linked to a minimum number of participants in accordance with the provisions of 7 ° of Article R. 211-4;
14 ° The cancellation conditions of a contractual nature;
15 ° The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11
16 ° Details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the professional civil liability of the seller;
17 ° The information concerning the insurance contract covering the consequences of certain cancellation cases taken out by the buyer (policy number and name of the insurer) and those concerning the assistance contract covering certain special risks, in particular Repatriation costs in case of accident or sickness; In this case, the seller must provide the purchaser with a document specifying at least the risks covered and the risks excluded;
18 ° The deadline for informing the seller in the event of the transfer of the contract by the buyer
19 ° The undertaking to provide the buyer, at least ten days before the scheduled departure date, with the following information:
(A) The name, address and telephone number of the local representative of the seller or, if there is no such name, address and telephone number of the local bodies which may assist the consumer in the event of difficulty or, The call number making it possible to establish contact with the seller as a matter of urgency;
(B) For travel and stays of minors abroad, a telephone number and an address for establishing direct contact with the child or the person in charge of his stay;
20 ° The clause of cancellation and refund without penalties of the sums paid by the buyer in case of non-respect of the obligation of information provided for in the 13 ° of the article R. 211-4;
21 ° The commitment to provide the buyer, in due time before the start of the journey or the stay, the departure and arrival times.
The buyer may assign his contract to an assignee who fulfills the same conditions as he does to make the journey or the stay, as long as this contract has produced no effect.
Unless more favorable to the assignor, the latter is obliged to inform the seller of his decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the beginning of the voyage. In the case of a cruise, this period shall be extended to 15 days. This transfer is not subject, under any circumstances, to prior authorization by the seller.
Where the contract contains an express possibility of price revision, within the limits laid down in Article L. 211-12, it must specify the precise methods of calculating, both upwards and downwards, price variations, and in particular the amount of transport costs and taxes relating thereto, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the variation applies, the currency as a reference when drawing up the contract price.
Where before the buyer leaves the seller is obliged to make a change to one of the essential elements of the contract such as a significant increase in the price and where he fails to comply with the information obligation referred to in 13 ° of Article R. 211-4, the purchaser may, without prejudice to any remedies for damages sustained, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt:
- either terminate his contract and obtain without penalty the immediate reimbursement of the sums paid;
- accept the change or the substitution trip offered by the seller; An amendment to the contract specifying the changes made is signed by the parties; Any reduction in price shall be deducted from any sums still due by the purchaser and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to him before the date of his departure.
In the case provided for in Article L. 211-14, when the seller cancels the journey or the stay before the buyer leaves, he must inform the buyer by any means allowing him to obtain an accused of Reception; The purchaser, without prejudice to the remedies for damages sustained, obtains from the seller the immediate reimbursement and without penalty of the sums paid; The buyer receives in this case an indemnity at least equal to the penalty he would have incurred if the cancellation had taken place on that date.
The provisions of this Article shall in no case prevent the conclusion of an amicable agreement having as its object the acceptance by the buyer of a travel or subsistence stay proposed by the seller.
If after the buyer's departure the seller is unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following steps without Prejudge remedies for damages sustained:
- offer services in replacement of the services provided, possibly bearing any additional costs, and, if the services accepted by the purchaser are of inferior quality, the seller must refund to him, upon his return, the difference in price;
- if he can not offer any replacement services or if they are refused by the buyer for valid reasons, provide the buyer, without additional costs, with tickets to ensure his return to Conditions which may be deemed equivalent to the place of departure or to another place accepted by both parties.
The provisions of this Article shall apply in the event of failure to comply with the obligation laid down in Article 131 of Article R. 211-4.
The provisions of Articles R. 211-3 to R. 211-11 must be reproduced on the brochures and travel contracts proposed by the persons mentioned in Article L. 211-1.
The buyer can no longer invoke the benefit of the clause provided for in Article 20 of Article R. 211-6 after the service has been provided.
These provisions are supplemented by the following stipulations:
SPECIAL CONDITIONS OF SALE
Article 2.1 Offer
The fact sheets on the site constitute an offer and are committed to EST EVASION. However, there may be minimal variations between the photos on the descriptive sheets and the products supplied.
EST EVASION reserves the right to modify the elements at any time. Such modifications are not applicable to orders already placed, except for tariff changes resulting from the application of Articles L. 211-12 and R. 211-8 of the Tourism Code.
«Cultural discovery of Romania»
Cultural circuit in Romania, a wonderful crossing of 4 "countries" into one, Wallachia, Transylvania, Bucovina and Dobrogea. A mix of modernity, history and nature, starting in Bucharest in Wallachia, a cosmopolitan city but with a tumultuous history that left a lot of traces, going through visits to castles, fortresses and fortified churches, medieval towns and From the medieval villages in Transylvania, arriving at the top of the Carpathian Mountains and descending to discover Unesco heritage monasteries, artisan pottery, sumptuous sculptures in Bucovina and finish by boat trips on the Danube Delta, Europe after the Volga Delta, house for 300 species of birds and 1200 varieties of plants.
- 11 nights in a double room in 3 * hotel, traditional houses and homestays
- 11 breakfasts, 1 lunch (day 10), 7 dinners (days 3, 4, 5, 6, 7, 8, 9)
- the entry tax in the Danube Delta
- a map with the trip in Romania
- 24 h support
Price = from 570 €
It is expressly recalled that the day of the journey devoted to the departure and the day of the journey devoted to the return are included in the duration of the journey mentioned in the offer. One night, according to the usage in the international hotel corresponds to the period of availability of the rooms between 15 hours and 12 hours the following morning.
Article 2.1.1 Provisions specific to dry flights
EST EVASION operates only as an intermediary between the user and the airlines, whether they are "regular", "charter" or "low cost".
The purchaser grants EST EVASION, who accepts it, a mandate to order the services of the companies concerned in his name and on his behalf.
Accordingly, in accordance with articles 1984 et seq. of the Civil Code, the contract of carriage is concluded directly between the buyer and the airline. The responsibility of EST EVASION can not therefore replace that of the French or foreign airlines transporting or transferring passengers and luggage. The consequences of accidents or incidents which may occur in connection with the execution of air transport are governed by international conventions, in particular the Montreal Convention of 28th May 1999 or the amended Warsaw Convention of 12th October 1929 or by the regulations Local law governing transport according to the law of the country concerned.
Article 2-1-2 -Formalities
French buyers are informed of the formalities to be respected for the crossing of borders on the site, thanks to the link www.diplomatie.gouv.fr which refers to the website of the Ministry of Foreign Affairs. Foreign nationals and parents of minor children are obliged to inquire about the particular formalities affecting them.
In any case, compliance with these formalities and the related costs are the sole responsibility of each traveler or his legal representative in the case of a minor or a protected adult. These provisions apply regardless of the type of service ordered on this site.
The buyer selects the offer of his choice from the site www.est-evasion.com which triggers the sending of a request form for quotation.
- Est Evasion reviews availability within 48 hours business days and returns to the buyer with the definitive offer of the order containing the essential elements of it, such as identification of the supplier of the product or service booked, price, quantity, date of travel. Thus, in accordance with the provisions of Articles L 211-1 II and R 211-3-1 of the Tourism Code, the confirmation of order to be addressed will attest to the establishment, by electronic means, of the sales contract between EST EVASION and the Buyer.
- After the agreement of the buyer on the price and payment of a deposit the reservation request is validated by email which is worth signature by the buyer.
The acceptance of the reservations is linked to the availability of the places and is carried out, with the conclusion of the contract, only at the time of the electronic confirmation by the travel agency; It is subject to the suspensive condition of payment by the buyer.
In the case of a single reservation made for several persons, the person making the booking guarantees that he / she has the powers on behalf of the other subjects and ensures that all the obligations of the contract are respected by the other persons indicated in the reservation.
Reservations for minor passengers must be made by persons exercising parental authority or other persons of full age with the necessary powers and shall be accepted only if the minor is accompanied on the journey by at least one of his parents or by Another major person who assumes all responsibilities in this regard.
Travel information not contained in the contract documents, brochures, on the website or in other communication media, will be provided by EST EVASION to the passenger, in good time before the start of the journey, in particular departure and arrival times. Where the contract includes air transport services, the seller shall provide the information for each section of the flight as provided for in Articles R. 211-15 to R. 211-18 of the Tourism Code.
The organizer reserves the right to derogate from the general conditions for certain specific categories of contracts (such as groups) and promotional offers, which will be subject to specific terms and conditions for these categories.
Before purchasing the contract, the buyer must inform himself properly of the health and political situation of his destination; the underwriting of the contract implies knowledge of these conditions and the acceptance of any risk factors related to these conditions.
EST EVASION accepts the reservation only within the limits of the places available from the different speakers, availability which can vary in real time.
The rules of distance selling (Consumer Code) include a 14-day withdrawal period for exchange or refund. However, the new Article L. 121-21-8 of the Consumer Code stipulates that the right of withdrawal can not be exercised for contracts for the provision of accommodation, transport, car rental, catering or leisure services which must be provided at a specified time or date.
Thus, in accordance with article L 121-18-4 of the Consumer Code, purchasers who have booked and / or ordered a service from EST EVASION at a distance (by telephone or via the Internet) do not have a right Of retraction.
EST EVASION accepts the payment by the following means of payment, at the buyer's convenience: bank transfer, credit card (by sending a link that redirects to a secure payment platform by encrypting the SSL connection.)
The services purchased on the site must be paid by the buyer according to the following timetable and modalities:
- For the full payment of the price of the services (100%) (no discount is then applicable) or, for orders made less than 30 days before departure
- Payment of a deposit of 40% of the total amount upon confirmation of stay and up to 6 weeks before the stay
- The balance of 60% remaining at the latest 30 days before the first day of the stay
Failure to pay the balance within the allotted time, and without recall from EST EVASION, is likely to result in the cancellation of the order by the buyer, the latter remaining liable for cancellation fees. In any case, the issuance of a bank card number shall not be considered as discharged from the debt until the agreement of the payment center has been obtained.
Only the receipt of the means of payment entails the processing of the order.
Failure to settle the aforementioned payments on the specified dates constitutes a breach which is the subject of an express termination clause of the contract, such as to entail the resolution of right, except compensation for subsequent losses suffered by the carrier.
The travel journal which constitutes the legitimate document will be handed over to the passenger after the payment of the full balance of the price and provided that the following data are completed:
- date and place of birth of clients
- number, date and place of issue, date of expiry of the Passport or National Identity Card, in accordance with the regulations in force.
5.1 The regulations are governed by the general conditions of sale, of the company EST EVASION, and / or the service providers in force on the day of the order.
5.2 Late penalties equal to the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points shall automatically apply to the amount outstanding beyond the date of Payment.
6.1 The prices displayed on the site are expressed in euros VAT included and given for information only subject to availability.
6.2 Prices do not include:
- transportation tickets and delivery charges (other than by e-mail)
- personal expenses (staff gratuities, gratuities, services, certain airport taxes and fuel surcharges, telephones or other personal services), meals not included in the formula chosen,
- travel insurance and visa and vaccination fees, tourist taxes in France or abroad, and administration fees.
For flights of dry flights the amounts of air taxes and airport taxes are included in the prices indicated on the day of the reservation. The total price will be displayed when confirming the reservation. Air fares are always indicative and may be subject to change as well.
6.3 Certain advantageous rates are conditional upon the supply of documents or information by the buyer. Failure to provide these may expose the buyer to a price increase.
6.4 The prices are contractual and fixed when the buyer accepts the quotation based on the information communicated by the buyer (possible promotion, chosen formula, etc). Consequently no dispute regarding the price will be accepted after the acceptance and the reservation request.
6.5 EST EVASION reserves the right to modify the prices of the services provided for in the contract, within the limits provided for in Articles L. 211-12 and R. 211-8 of the Tourism Code and in the following ways:
A - Changes in transportation costs, including fuel costs;
B - Variation in fees and charges for services offered, such as landing, boarding and landing charges at airports;
C - Change in the exchange rate.
7.1 Travel documents are sent only to the buyer electronically within 15 days before departure. The buyer agrees to receive them and to communicate a valid e-mail address.
7.2 At the express request of the purchaser they may be sent by post, the additional cost will then be assumed by him.
7.3 The purchaser undertakes to be in a position to provide, throughout his journey, any document which he is supposed to have in his possession and to produce any documentary evidence requested of him.
8.1 Any cancellation request must be sent by registered letter with acknowledgment of receipt to the following address by the person who has reserved:
10 Bld de l'Oli
06340 La Trinité
Only the date of receipt of the letter recommended by EST EVASION will be the starting point for assessing the cancellation conditions.
Any cancellation or non-payment by the buyer as of the reservation will result in the collection of the variable cancellation fees according to the dates of reservation below. After payment of the corresponding fees a cancellation invoice will be sent by e-mail.
TERMS OF CANCELATION
- more than 120 days of departure: no fees
- from 119 days to 30 days: 40% of the total trip amount
- 29 to 8 days of departure: 70% of the total trip amount
- less than 7 days or no-show: 100% of the trip amount
8.2 In any event, the costs of the file, insurance, airline tickets, train tickets or routing issued will be due in full.
8.3 In the event of partial cancellation of one or more participants, change or modification of the name of the passengers, the buyer shall bear the costs requested by the service provider.
8.4 The non-presentation of the buyer at the places and times indicated on the travel note received by him; Non-delivery of travel documents, electronic ticket, boarding pass, police documents or health or visa or passport or identity card or vaccination certificate will not entail any refund of the trip.
8.5 The buyer may, in accordance with Article L211-11 of the Tourism Code, assign his contract. The buyer can only transfer his contract by respecting the deadlines, the forms indicated in the contract and by paying jointly with the assignee any penalties and transfer costs relating to each shipping company and service provider. EST EVASION informs and advises all its customers about the purchase of insurance contracts covering the main risks and the consequences of the cancellation.
9.1 The buyer will be fully reimbursed if the company EST EVASION is obliged to cancel the trip except in case of force majeure or cause due to the safety of the passengers.
9.2 Any failure to pay in accordance with the contractual schedule foreseen, compels EST EVASION to cancel the trip.
9.3 If an essential modification of the journey not related to a case of force majeure or the safety of passengers were to occur, an amicable solution would be sought with the buyer and the service provider.
In accordance with the regulations, Est Evasion SARL is insured in professional civil liability, by HISCOX EUROPE UNDERWRITING LIMITED.
The buyer can take out an insurance contract with the insurer of his choice, covering the risks related to the performance of the proposed services.
Depending on the options chosen, this insurance can cover the costs of cancellation, assistance, repatriation, civil liability, loss or theft of luggage, hospitalization, interruption of stay or any other prejudice.
The insurance contract is concluded directly between the buyer and the insurance company. Also, only the insurance company remains liable to the purchaser for its subscription and execution.
In the event that it is not underwritten any insurance, the buyer undertakes not to make any remedy against EST EVASION which declines any responsibility, of any order and in any place.
Any failure to perform the contract shall be recorded on the spot, notified and justified as soon as possible in writing by the buyer to the contractor concerned and to EST EVASION or his representative.
Any claim relating to a trip must be sent to EST EVASION by registered letter with acknowledgment of receipt, accompanied by the original documents, within one month of the date of return, to the following address: EST EVASION Customer service - Sale 10, Bld de l'Oli 06340 La Trinité.
No later claims may be admissible. It is strongly advised to keep all the proofs and to have the facts confirmed by the local authorities and to keep a written one.
Any theft, loss, deterioration of personal effects must be reported to the competent authorities of the hotel or police. EST EVASION can not be held responsible for this damage.
In case of dispute, the buyer will address in priority to the customer service in order to find an amicable solution.
The examination of the complaint files will concern only the contractual elements of the reservation. EST EVASION shall promptly and in good faith examine the claims presented and shall, to the extent possible, make best efforts to resolve the matter promptly, promptly and fairly. The response time can vary from 1 to 2 months, depending on the length of our survey with service providers.
After entering the customer service of EST EVASION and failing a satisfactory reply within 60 days, the buyer can seize the Mediator of Tourism and Travel, whose details and terms of referral are available on the site: www. mtv.travel
EST EVASION takes the greatest care to ensure that the services purchased on the site will be carried out under the best possible conditions. The professional civil liability subscribed by EST EVASION can not dispense the buyer from the purchase of an insurance contract covering his own responsibility in particular for his children and anything he would have in his custody.
In accordance with the law "Informatics and Privacy" n ° 1978-17 of 6th January 1978 and in section 13 of Legislative Decree No. 196 of 30th June 2003 (Code of Protection of privacy), EST EVASION specifies that the Personal data provided by the purchaser at the time of purchase, will be processed in accordance with the applicable data protection regulations.
EST EVASION is committed to preserving the confidentiality of the data, personal information collected in order to carry out the travel service.
The automated processing of information was the subject of a declaration to the CNIL on 07th.04.2017 registered under number 2052503 v 0.
The offers on the site are in French and English.
These general conditions of sale are subject to French law. All disputes arising from such transactions shall be submitted to the French courts and, in particular, to the competent courts of Nice.
However, in accordance with the Consumer Law of March 17th, 2014, the purchaser may resort to a conventional mediation procedure or any other alternative dispute resolution procedure in case of dispute.
In case of complaint, the buyer can contact the Customer Service by e-mail to firstname.lastname@example.org indicating his order nr. This request will then be dealt with as indicated in Article 9.
Updated on 24th.04.2017.